Return & Refund Policy

At Mysha Candles, every candle is lovingly hand-poured and energetically aligned with care and intention. We strive for excellence in quality and service. However, if something isn’t right, we’re here to make it better.

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🔄 Returns

As our products are handmade and made-to-order, we currently do not accept returns for reasons of preference, fragrance selection, or color mismatch.

Please ensure you read product descriptions carefully before placing your order.

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📦 Damaged or Incorrect Items

If your order arrives damaged, broken, or incorrect, we deeply apologize.

To request a replacement:

• Contact us within 48 hours of receiving the package.

• Send us clear photos of the damaged or incorrect item(s), along with your order number.

• Once approved, we’ll ship a replacement at no extra cost.

We do not offer replacements for minor surface imperfections that may occur during transit and do not affect the performance of the candle.

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💸 Refunds

Refunds are only applicable under the following conditions:

• The product was out of stock after purchase, and a replacement is not acceptable to you.

• The package was lost in transit and cannot be traced or delivered.

• The damage is beyond usability and replacement is not possible.

Refunds will be issued via the original payment method and may take 5–7 business days to reflect in your account.

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❌ Non-Refundable Situations

We do not offer refunds or replacements for:

• Candles already used or burned

• Fragrance dislikes or personal preferences

• Custom or personalized orders

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📬 How to Reach Us

For any concerns related to your order:

📧 Email: info@myshacandles.com
📞 WhatsApp / Call: +91-9021373125

We’re here to support you with integrity and warmth